Crisis Response

Reacting to a crisis situation needs to be swift and merciless. Having a team by your side that’s been on the front line before can help you implement your plan effectively and maneuver through the ever evolving situation.  Our critical response team is available 24/7 to make sure your businesses interests are fairly represented and protected.

Bad news travels faster than ever and no company plans to risk its reputation and brand, but unfortunate events happen. When they do, it is important to have counsel, strategic advice and utilize effective messages.

Our team has helped clients navigate difficult situations, ranging from hard-hitting media inquiries, to regulatory investigations and product recalls. Crisis situations require experience, perspective and strategy.

We frequently work with counsel crafting messages in line with the organization’s legal strategy. An effective communication strategy helps defend reputations, provide

Crisis Preparedness

Preparing for a crisis is the most important part of any crisis response plan. Whether you’re a small business or a major corporation, the effects of a crisis can be devastating if you’re not prepared. Our crisis planning services include risk assessments, communications strategy development, response manuals and crisis management training.

Crisis situations happen suddenly and that’s not the proper time to figure out how to respond.  A crisis preparedness plan will help assess your company’s vulnerabilities, establish a response team with assigned roles and responsibilities and run through mock crisis to familiarize your group with the process.

Organizations that have crisis planning in place can shorten response time when situations arise and recover quicker minimizing the damage that a crisis can have on their brand.

With proper planning and a trained crisis response team in place, companies can operate in a more crisis ready culture mitigating risk on a day-to-day basis.

Media Training

Navigating media interviews on the fly is never a good idea.  Interviews can quickly go viral which can make a bad situation worse.  Our spokesperson training will prepare you in advance and assist with message development, presentation training, mock interviews and on-camera media training.

An executive shouldn’t expect to successfully navigate media interviews on the fly. It takes years of practice, discipline and preparation to make the most out of your media opportunities.

Mistakes can go viral and create an unintended crisis. Reporters are breaking news faster, on more mediums than ever before. It’s harder and harder to get your message out.

When dealing with the media, proper preparation prevents poor performance. As part of an ongoing client engagement or as a one-time training session, we prepare executives and their teams, for the rigors of engaging today’s media.

Our services include customized training sessions, interview preparation, message development, mock-Interviews and on-camera media training.

Issue Management

From the simplest debate to the most controversial matter, developing a strategic plan on how to manage that issue can sometimes mean life or death to an organization or company.  Our seasoned strategists have been on the front lines and can help break it down effectively to manage a favorable outcome.

Reputation Recovery

You only have one chance to make a first impression and managing your reputation is critically important to make sure it’s a good one.  Whether it’s pushing down negative search results, removing bad reviews or defending your brand reputation online, we can help!

Communications Counsel

Developing the appropriate message and delivering it to a targeted audience is the foundation of any effective communications strategy.  Our team can counsel your message development and determine the most efficient way to select your means of social and mainstream media distribution.